The provisions of this article apply only to Customers who purchase items online from Fighters Against Cancer vzw in their capacity as consumers.

The Customer has the right to withdraw from the contract within 14 days without giving any reason.

The withdrawal period will expire 14 calendar days after the date of receipt of the purchased item by the Customer, who is not the Carrier (unless the Carrier was chosen by the customer and is not a choice offered by Fighters Against Cancer vzw).

To exercise the right of withdrawal, the Customer must notify Fighters Against Cancer vzw (Tiensesteenweg 25, 3800 Sint-Truiden, +32 497 63 12 96, with an unequivocal statement (e.g. in writing by post or email) about his decision to withdraw the agreement. The Customer can use the attached withdrawal form, but is not obliged to do so.

To comply with the withdrawal period, the Customer must send its notice regarding withdrawal before the withdrawal period has expired.

The Customer must send back or hand over the goods to Fighters Against Cancer vzw (Tiensesteenweg 25, 3800 Sint-Truiden) promptly, in any event no later than 14 calendar days after Fighters Against Cancer vzw has been notified of the withdrawal. The Customer is on time if he sends back the goods before the deadline of 14 days has expired.

The cost of returning the goods is born by the Customer.

If the returned product is in any way impaired, Fighters Against Cancer vzw reserves the right to hold the Customer liable and claim compensation for any loss of value resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Only items that are in their original packaging with all accessories can be returned and invoice or receipt.

If the Customer cancels the contract, Fighters Against Cancer vzw will refund all received payments, including the default delivery cost, to the Customer within a maximum of 14 calendar days after Fighters Against Cancer vzw has been informed of the Customer’s decision to withdraw. In case of sales contracts, Fighters Against Cancer vzw can withhold the reimbursement until the goods have been received, or until the Customer has demonstrated that he has sent back the goods, whichever comes first.

Any additional costs resulting from the choice of the Customer for a type of delivery other than the least expensive standard delivery method offered by Fighters Against Cancer vzw will not be refunded.

Fighters Against Cancer vzw will carry out reimbursement using the same means of payment as the Customer used for the initial transaction, unless the Customer has explicitly consented. In any case, no reimbursement fees will be charged to the Customer.